We recently parted ways with our last office manager and were stunned, absolutely mortified to realize that our customers were NOT being treated fairly and that many, many shipments we were told had shipped, actually had not.
Block #10 of Mystery Quilt
We apologize - as my daughter Kelly says - deep down in our bellybuttons! I have been designing quilts for 25 years and this is not how we run a business or treat our friends and customers.
Just one of the little problems we're running into is a lack of a list of our club members. If you belong to the Mystery Quilt Club, Featured Fabric Club or any of the other clubs we have, could you please email me at janpatekquilts@centurylink.net and let me know which club or clubs. If you would give me your name and either phone # or email address we can get in touch with you if we don't have mailing information, etc. We hope to be invoicing and mailing the Mystery Club blocks today or tomorrow. If you pay through PayPal, please watch for the invoice.
October Featured Fabric block
Tara and Kelly and I are sorting and organizing a magnificent mess and are quite regrettably behind on shipping.
During this transition things will take a lot longer.
Half the time we have to not only go cut the kits that were supposed to have been shipped but also go back and enter customers and items into Quickbooks. Yada, yada, yada.
Aargh!!!!!
Thanks for sticking with us.
:)
Jan
How awful for you. I hope you get things resolved soon. I have always loved your fabric lines and your daughter's saying is too cute!
ReplyDeleteI thought it was pretty cute too. She is really good with words. I'm not so good with them but do ok with quilts. :)
DeleteI know it doesn't sound like it right now but it will get better and I'm sure your customers will understand.
ReplyDeleteThanks for your support.
DeleteSorry you are having such issues. It will all get done.
ReplyDeleteHang in there Jan. You need any help let me know I'm not that far from you. I'm only in Hiawatha. I'll be sending you an email for my clubs.
ReplyDeleteI just may take you up on that Rita. I appreciate it.
ReplyDeleteI wish I lived closer I would help you. Hang in there quilters understand.
ReplyDeleteOh that's just terrible Jan! Life can surely throw you curves where you least expect them. I'm sure all of us understand. hugs Julierose
ReplyDeleteWould definitely be happy to help. Also wanted to let you know that I was talking to my sister, Cherie, tonight about what happen and she said that she would help you. She has worked with Quickbooks for years. Anyway, we both would be gladly drive over and do whatever you would like us to do to help you out. Thinking of you!
ReplyDeleteJan, I sincerely appreciate you keeping your customers in the loop. I have to admit that this past summer, I was very upset and stopped following your blog because of the poor customer service I received. When I stumbled across your blog a few weeks ago about the change in management, I knew then and there it wasn't you, nor did it represent how you handle your business. You've won a customer back with your honesty! God bless you! May He give you all the patience and wisdom to straighten out the mess.
ReplyDeleteYes Jan, unfortunately this has been happening for a long time. I actually stopped ordering from you because of the service. I so love your work. Glad to hear that things are changing. Thanks so much!
ReplyDeleteGreat! Just let me know and I will head over!
ReplyDeleteHow frustrating and disappointing for you, but good for being up front with folks - I know that they will understand. Hang in there.
ReplyDelete