Saturday, September 3, 2011
I decided that this was an apt quilt to describe things at the moment. Fiesta - you were correct. For some reason Paypal is sending notification of payment to email@example.com. That was our email address at the old website. I have no idea where they got it or why they started all of a sudden using it. We didn't even take Paypal at that website. Aargh.
Luckily we have a way of cross referencing things now that we know there is a problem. Our store also has an orders page and we'll go back over our old orders and doublecheck things.
Mary from Lake Pulaski, I found your order there and we'll send it out Tuesday.
I also know that we were having trouble with the store deciding all by itself to charge a "handling" fee. We have Flat Rate shipping - there is no handling fee. Byron was refunding the "handling" charge amount so you may have gotten an invoice from us that differed from the PayPal invoice. It should have been lower. If you have gotten an email invoice from us, it means your order was shipped. It may have said "Payment is Due" but that's Quickbooks with their templates, I guess. Kind of like "Word" will capitalize or uncapitalize words for you without you knowing it. We live on "Last Drive". When I give directions, lots of people at first would try to figure out how they were supposed to know which one was the last drive. We figured it out and fixed it.
Just for your info, for those of you who don't know, we're not a retail store with a large staff. We're not really a store at all. I'm just a designer who started kitting a few things when people wanted them. We try to be efficient and get things out in a timely manner. And the post offices in rural areas like the one we live in seem to have gone bonkers since March so getting things mailed at all has turned into quite a challenge. We can take them to the post office but where they go from there is anyone's guess. We think we have that figured out and fixed but occasionally there is still a glitch.
And last week my nephew (brother's son) died suddenly. My daughter and another nephew and this one were all born the same year. We will miss him.
And my only sister is having surgery and chemo for breast cancer. Since her husband died a few years ago, I'm her main support and driver.
When things like that happen, we have to stop and take time for life and we don't always have time to answer emails immediately - that is, if they don't go to the wrong address. I know it's frustrating and I do apologize and we can only do what we can do.
I don't usually blog about things like this, but I can understand people's frustration at not getting what they ordered in a timely manner.
We just got things somewhat back to a routine and now we need to figure out what orders we're missing and why the old address got used at all.
Tomorrow I'm going to church with my grandkids and family. The rest of this Labor Day Weekend, we'll see what we can figure out. Luckily Pep's off - he can cook. :)
And I WILL take time to stitch. It keeps me sane.
Posted by Jan PATEK at 12:35 PM